FAQ

Sizing

1. How do I pick the perfect size?

Sizes vary depending on design and the material of the pieces. A size chart is provided for your reference. You may also use the approximate weights provided to get a better comparison of your dog's perfect size. 

We'll also be glad to assist you in getting the perfect size for your dog. You may message us on Instagram or email us! 

 

2. My dog needs a bigger / smaller size but it's unavailable. What can I do?

You may message us and we can check the availability of the piece you want and have it for pre-order. 

 

Order

1. How to order?

    - Browse our catalogue

    - Add to cart

    - Pay and checkout

    - Wait for the parcel to arrive at your doorstep! ❤️

    - Repeat!

 

2. How long does order processing take?

Please give us around 1-2 days to process your order and prepare it for shipping. Should there be any delays, we will immediately contact you. 

 

3. It's sold out. Will you restock?

Most of our items are produced in limited editions and are therefore not restocked and reproduced. The item description shows which items are produced in limited edition.  

Payment

1. What are the payment options?

  • Credit / Debit cards
  • BDO Online Deposit

 

2. Do I need to make an account in Paypal?

    No. You will also not be charged any additional fees should you decide to use your credit / debit card via Paypal. 

 

Shipping

1. What are your shipping options?

 Courier Destination Rates ETA (after pickup)
Lalamove/Grab/etc Metro Manila, selected parts of Luzon TBC same day
Fifth Express Metro Manila Php90 2-3 business days
LBC Express Luzon, Visayas, Mindanao Php190

Luzon: 3-5 business days

Vis/Min: 5-7 business days
Sonic Express Luzon, Visayas, Mindanao

MM: Php 80

GMA: Php 100

 3-5 business days

NOTE: Please note that the prices above are only estimates and may change anytime. Any additional costs in the price will automatically put your order on hold until the correct amount is paid. The ETA cannot be fully guaranteed as we use third party couriers with operations out of our control. We will do our best to follow your packages up should there be any delays. 

 

Returns/Exhchanges/Refunds:

In light of the Coronavirus, we will not be accepting any returns, exchanges or refunds. Thank you for your understanding. 

Please note that all orders are deemed final and cancellations are strictly prohibited.